Troubleshooting a system problem or question

If you encounter a problem with your Day/Night Vision system, Most of the time it can be easily fixed by using the check list below, if your problem is not listed, or you have tried the suggestion below with no success, please call our technical support at 1-866-288-2695 for assistance.

1. Monitor power light does not turn on?

A: Check your monitor power cable connection to make sure it is securely plugged in.

B: Check power line fuse to make sure fuse is not broken.

C: Check electrical connection and make sure it supplies 12V power to wires.

2. Monitor power light is on, but monitor screen is still dark

A: Make sure back of monitor channel A or B from you camera is connected and did not loose

B: Switch channel A/B in front of monitor to make sure you are on the right channel with camera.

3. 60 ft. cable not long enough for vehicle installation

A: OWL system Inc can provide extension cable (female to female), which can to attach to another 25 or 60 ft. cable to extend length. Call our customer service for more information.

4. Connector pins and wire color represent what function?

A: For our 6pin cable the yellow color is for audio, PE is for video and the red is for power shield (copper shield) for ground.

A. For our 4 pin cable black color is ground, red is hot wire, yellow is video and green is for audio.

4 PIN SCREW-ON CABLE PLUG ALIGNMENT

5. Day /Night Vision System applications for trailers?

A: Owl System Inc. does offer trailer connectors that are specially designed for used on turck trailers applications, please call for more detail information.

6. Trailer system overview.

A: The monitor will be located inside the tuck with a cable leading to a receptacle which would be mounted on the outside of the back of the cab allowing for easy access. The camera would be located on top of the box or trailer with a 60 ft. cable that will also lead a receptacle one the tongue of the trailer.

B: Both receptacles are then connected using a coiled cable with specifically designed with durability in mind for truck trailer applications.

7. When shift in reverse the monitor should automatically power on, but the screen is still dark.

A: Check to see if the cable is in camera A. and securely attached.

B: If that did not work, check to see if you’re blue wire is connected to reverse power wire. Also making sure that your backing lights work properly.

C: In some models of our monitors you need make sure the main power switch is set on all the time.

D: Check voltage & amp for all wires, some small cars, do not put out enough amp to properly power monitor and camera, you might need to install a power regulator.

8. Can I install a camera inside the car behind the back window? Yes and No

A: If you have defroster lines in the back window then it’s not recommended. The defroster lines will affect your night vision at nighttime.

B: The defroster lines will interfere with the infer red lights and would cause for you to see bright lines in the monitor when it becomes dark. Now, if you have no defroster lines it is perfectly to go ahead to put the camera inside the vehicle.

C: Try to install a camera without any IR LED lights,

9. Can I adjust it without removing the bracket?

A: Yes, you just have to loosen the screws that are in the camera holder

Then adjust the camera to the position you want it, the camera can see wide view area, we are recommend that you install camera as high as possible to view better for all position.

10. If the system needs to be replaced, what to do?

A: if you have a problem with our product, within 24-hour we will try to either solve your problem or exchange your system, or part of your system, for a new one. Owl System Inc. offers to our customer’s 24-hour turn around if a system fails. An RMA number will be assigned and a cross shipment can be arranged if needed.

B: Our products come with various components of the system against failure under normal operating conditions.

11. How far away the camera is able to see at backside?

A: When camera installed at back of truck it is vary because different cameras have different specification, with about of  most cameras, if install 10ft high, from monitor you can see about 20-25ft distances from bumper to backside. Also more high you install camera longer distance you can see from bumper to backside.

12. How can I become your sale representative in my area?

A: you need either call our office at (626)-303-3068, or e-mail to us at for more details and information.

13. How to get credit term from your company?

A: OWL system will either fax or mail you your credit application form, when we receive

Your credit application, we will request a credit report from TRW for your company. We will extend credit terms base upon the credit rating of each company.